Strategic Planning & Executive Leadership
Develops and implements a strategic plan ensuring alignment with the mission, vision, and values of the enterprise.
Makes informed decisions and takes calculated risks to enhance business performance across all operational areas.
Develops innovative strategies and original solutions to complex challenges within the organization.
Represents the organization as a respected leader
Regularly reports financial and operational performance in a clear and transparent manner
Organizational Development & Culture
Builds and maintains an effective organizational structure to support coordination, autonomy, and flexibility across departments.
Oversees department leaders to ensure aligned execution of enterprise goals.
Fosters a culture of motivation, accountability, empowerment, and professional growth at all levels.
Promotes leadership development programs and personal growth
Emphasizes team-oriented customer service over bureaucracy or outdated practices.
Prioritizes communication with team members, leadership, and community stakeholders.
Management & Workforce Development
Models a collaborative and organized leadership style.
Promotes communication and teamwork across all departments and staff levels.
Mentors and develops senior leadership and staff to maximize potential and succession planning.
Recognizes and promotes top performers; discourages favoritism or nepotism.
Encourages team members to take responsibility, learn from outcomes, and grow from feedback.
Implements effective recruitment, training, evaluation, and retention programs.
Creates a professional development roadmap that includes continued education, certifications, and in-house training opportunities.
Rewards achievements and celebrates success to foster a positive and productive work culture.
Customer Experience & Marketing
Ensures a high-quality guest experience by understanding customer expectations and striving to exceed them.
Develops and implements data-driven marketing strategies and guest service initiatives.
Uses market research and competitive analysis to enhance services, products, and customer engagement.
Evaluates competitor trends and adjusts business strategies to maintain a competitive edge.
Develops programs to increase customer retention, loyalty, and satisfaction.
Incorporates guest feedback into operational decisions and future planning.
Oversees targeted marketing campaigns that enhance visibility, drive revenue, and reflect cultural values.
Facility Growth & Development
Leads the planning and execution of facility improvements, expansions, or new developments, including oversight of architects, contractors, and project budgets.
Ensures timely, cost-effective completion of capital projects aligned with long-term growth goals.
Works collaboratively with internal and external partners to ensure projects meet quality, regulatory, and community standards.
Qualifications
Proven experience in executive leadership roles with oversight of complex operations.
Demonstrated success in strategic planning, team development, financial oversight, and operational performance.
Strong understanding of business administration, finance, marketing, and organizational development.
Excellent communication, negotiation, and interpersonal skills.
Ability to lead by example, inspire trust, and foster a mission-driven culture.
Commitment to professional integrity, discretion, and cultural awareness.
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