IT Process Improvement Analyst - IPIAUB Job at NavitsPartners, Athens, GA

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  • NavitsPartners
  • Athens, GA

Job Description

IT Process Improvement Analyst  

General Summary & Scope 

• Resolve ITSM support issues effectively and efficiently. 
• Provide proactive recommendations for system enhancements. 
• Oversee continuous process improvements within ITSM functions. 
• Maintain accurate system documentation and logs. 
• Develop custom dashboards and analyze reporting data. 
• Work closely with stakeholders to identify automation opportunities. 
• Manage performance metrics for SLAs, OLAs, and ITSM processes. 
• Promote best practices in service management using ITIL. 
• Assist in training and documentation updates. 
• Collaborate with teams to gather insights and produce reports. 

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